Frequently Asked Questions

We encourage you to go through your local dealer for warranty and repairs. If you don’t have a dealer near you, please contact us to establish a return authorization.

One Year Limited warranty from date of purchase set forth by Bossk International – Manufacturer of the Bigblue Dive Lights line of products and accessories. Products being returned can be refunded, repaired or replaced at the manufacturer’s discretion.

Bigblue sells replacement batteries and battery packs, as well as replacements for the accessories that come with our lights (e.g. handles, gloves, filters). For certain repairs, it is necessary for the light to be returned to us to evaluate and repair. Please contact us to establish a return authorization request.

All Bigblue dive lights come with replaceable batteries and battery packs. To replace the battery, unscrew the body and remove the old battery before inserting the new one, ensuring it is seated in the proper position. For battery packs, make sure the wire plug connection is tight.

All Bigblue dive lights come with replaceable batteries and battery packs. Inspect batteries for corrosion or other damage. To replace the battery, unscrew the body and remove the old battery, insert the charged one ensuring it is seated in the proper position so that all connections are tight. Most Bigblue lights require that the battery compartment be screwed tightly onto the light head, assure that salt build-up within the threads is not impeding a tight connection.

Make sure your battery is charged. If you have access to an identical Bigblue battery, try that battery in the light. If your light still does not turn on, please contact us to establish a return authorization request.

For more information about using our batteries, read our Battery Usage Guide.

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Products and accessories being ordered from Bigblue Dive Lights will be shipped from our warehouse in Clearwater, FL to the customer via the chosen shipping method. While we usually have most items in stock, lead times can range from 0-21 days depending on availability.

Dive lights are designed for water-based heat dissipation while being used underwater, and will eventually overheat when used out of the water. While our lights do contain a safety shutoff for overheating, we do not recommend using our dive lights topside for extended periods of time.

All products sold by Bigblue USA use standard North American Type A or Type B power plugs. If you travel outside of the country you may need to bring a power adapter for that region.